Smartavia Answer Center
We will answer your most important questions ❤️
Schedule/Registration/Boarding
Topics from the section
Check-in at the airport
- I'm late for check‑in or boarding. What should I do?
- When should I arrive at the airport?
- Flying with children: will we be seated together on a Smartavia flight?
- I'm running late for the airport. What should I do?
- I missed my first flight. How to save my return flight with Smartavia?
- Can I re-open check‑in at the airport if I am running late?
Online check-in
- It is not possible to complete online registration. What should I do?
- Can I check in online with Smartavia without selecting a seat?
- How to check in several passengers at once?
- Где найти номер билета?
- I am a passenger with reduced mobility. Can I check in online?
Boarding pass
- My boarding pass hasn't arrived. What should I do?
- I lost my boarding pass. What should I do?
- Why are there no additional services mentioned in my boarding pass?
- How to use a mobile boarding pass?
- Do I need to print out my boarding pass after online check-in?
Flight time change, delay and cancellation
- Smartavia flight rescheduled: what to do if the new time or date is not suitable?
- My flight has been cancelled. How can I exchange or return my ticket?
- Smartavia flight is delayed. What should I do?
- My flight is delayed. What am I entitled to?
- Where can I check the current departure time of a Smartavia flight?
- I'm going to miss my connecting flight due to a Smartavia delay. What should I do?
- Need a certificate of flight delay. How to get it?
Schedule Information
