Smartavia Answer Center

In brief: if online check‑in is not working, first check that all conditions are met — the time, passenger details and ticket number. If the issue persists, you can always check in at the airport.

🔍 What to check first

• Time before departure – online check‑in is available no earlier than 24 hours and no later than 3 hours before departure.
• Passenger surname – must be entered exactly as it appears on the ticket (without given name, patronymic or extra symbols).
• Ticket number – must contain 13 digits and start with 316.
• Departure city – check whether online check‑in is available for your departure airport (not all airports support this service).

📞 If nothing helped

If all conditions are met and check‑in still does not work, please contact our support:

• call our call centre;
• write to us via any written communication channel.