Smartavia Answer Center
We will answer your most important questions ❤️
It is not possible to complete online registration. What should I do?
Answer: Online check-in may not work for several reasons. Check the points listed below. If the issue persists, you can check in at the airport.
🔍 What to check first
- Time before departure – online check-in is available no earlier than 24 hours and no later than 3 hours before departure.
- Passenger surname – must be entered exactly as it appears on the ticket (without given name, patronymic or extra characters).
- Ticket number – it must contain 13 digits and start with 316.
❓ Frequently Asked Questions
— What if I don’t remember my ticket number?
The ticket number is shown on the itinerary receipt sent to your email after purchase. You can also find it in your personal account or in the “My Bookings” service. If you cannot find your ticket, write to us via any written communication channel.
— Can I check in online if I am already at the airport?
Yes, if more than 3 hours remain before departure and online check-in is still open. If less than 3 hours remain, check-in is only available at the desk.
— What if the online check-in page does not load?
Try using a different browser or device, clear the cache, and disable VPN services. If the issue persists, go to the check-in desk at the airport.
