Smartavia Answer Center

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It is not possible to complete online registration. What should I do?

Please check the following points:

  • no more than 24 hours and no less than 3 hours left before departure;
  • Passenger's last name is the same as on the ticket;
  • ticket number contains 13 digits and starts with 316;
  • The city of departure is available for online check-in for the flight. The list of cities can be found at site.

If the problem persists, contact the call center.

You can always check in at the airport of departure under general conditions (no later than 40 minutes before the flight departure)

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