JSC “Smartavia Airlines”
Smart Up
WOW

Refund

Refund request FAQ
Due to the large number of applications for the return of air tickets, the refund period has been extended. Thank you for your understanding.
What do you want to return?
Select return type
  • Air ticket
  • Additional service

If the ticket was paid for with a Plastic Card, the refund is made to the same plastic card.

If the ticket is issued at the Smart Light or Smart fare and you have chosen a voluntary refund, then in accordance with the fare rules, the funds are not refundable. You can exchange your ticket (provided that the Smart Light fare is booked before the flight departure) through the airline's call center. Additional fees may apply.

You can read more about the return policy at the link

Important information before refund:
  • 1 After receiving the request for a refund, the seats on the flight will be cancelled.
    Based on the received application, the seats on the flights indicated in the ticket(s) will be canceled, after which it will not be possible to cancel the refund of the ticket(s) / restore the seats. All additional services associated with the refundable ticket(s) will also be refunded.
  • 2 Before the start of transportation, one part of the ticket (destination) cannot be returned, while leaving the other part.
    Voluntary refund before the start of carriage of all unused coupons (sections) specified in the ticket is carried out simultaneously (if the ticket is issued in the round-trip direction).
Has the application already been submitted?
Check the status of the request