The appeal number consists of 3 characters of the Latin alphabet, the ‟-‟ sign and 5 digits. Example, GSN-12345.
A letter with the application number is sent to the email address specified when filling out the application.
Processed
The request was successfully considered by the employee and a response (a new itinerary receipt) was sent to the email address specified in the request.
If you do not receive a response, please check your Spam folder as the email may get lost in this folder.
For refund requests:
The application has been successfully processed, in accordance with the rules of your tariff. The funds will be credited to the account from which the payment was made (for return rates and for forced reasons). The term for crediting funds depends on the servicing bank.
For claims and requests for information requiring a response to the postal address:
A letter has been sent to you, the delivery time depends on the destination address (sending is made from Arkhangelsk by simple mail).
Thank you for attention 💜.
Under consideration
Your request has been accepted and is being processed by an employee
Once it has been reviewed, you will receive a response.
The processing time is up to 30 days, for all applications, except for requests for information (up to 10 days), requests for data changes (up to 1 day).
We will try to provide an answer as soon as possible.
Stay connected 💜.
Checking in progress
Your request is being further reviewed
As soon as the situation is fully worked out by the employee, we will provide you with a detailed answer.
Stay connected 💜.
In progress
At your request, the employee is preparing a detailed response right now
As soon as the application is fully processed, you will receive a response (or a new itinerary receipt) to the email address specified in the request, the status of your application will change to ‟Processed‟.
For claims and applications for information requiring a response to the postal address, after the result sent to the email. address, a letter will be sent to your postal address. Delivery time depends on the destination address (sending is made from Arkhangelsk by a simple letter).
Thank you for attention 💜.
Auto reply sent
Your appeal has been accepted, and based on the topic of the appeal, a detailed answer to the question has been sent to you
If the auto-reply did not help you or you still have questions, then write to us in a response letter, a member of the support team will be happy to help.
We are always near 💜.
Waiting for client response
The request has been accepted and a response has been sent to you from an employee requesting additional information, please respond to us.
We are very much looking forward to 💜.
Undefined
Unable to determine the status of your application. Please try again or contact us via the feedback form.
Not found
Request not found 😔
The appeal number consists of 3 characters of the Latin alphabet, the ‟-‟ sign and 5 digits. Example, GSN-12345.
A letter with the application number was sent to the email address specified when filling out the application. If you have not received a letter with the application number, then the request has not been received by our airline.