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I'm late or late for check-in (boarding). What to do?

Passengers who are late for the check-in or boarding time are not allowed on the flight. You can exchange your ticket for another flight if it is not limited by the fare rules. According to the Smart Light, Smart, Smart Social fares, in order to be able to exchange a ticket, it is necessary to remove seats before departure. At the airport, you can do this through the ticket office or contact the call center.

Removal of seats means refusal of transportation with further cancellation of seats in the system. Thus you inform us about the impossibility of departure on this flight.

Registration of late passengers is available at some airports. An additional fee is charged for re-opening the registration.

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