Smartavia Answer Center
We will answer your most important questions ❤️
I am running late or have missed check‑in/boarding. What should I do?
Passengers who are late for the check‑in/boarding deadline are not allowed to board the flight.
You may exchange or refund your ticket, provided this is not restricted by the fare rules.
In order to be able to exchange your ticket, you must cancel your seats before the flight departure.
📍 How to cancel seats
You can cancel seats via:
- Airport ticket offices
- Call centre
- Written request or
At some airports, late check‑in for passengers is available. A fee is charged for reopening check‑in.
❓ Frequently asked questions
— By what time do I need to cancel my seats in order to exchange my ticket?
Seats must be cancelled before the flight departure.
— What is the difference between being late for check‑in and being late for boarding?
Check‑in usually closes 40 minutes before departure, boarding — 10–15 minutes before. If you are late for check‑in but still make it before boarding closes, some airports allow you to reopen check‑in for a fee.
— How much does it cost to reopen check‑in?
The cost depends on the airport and the flight. Please check at the airport.
— What if I am late and my ticket is non‑refundable?
You may still be able to exchange your ticket if you cancel your seats before departure. We recommend contacting the call centre or airport ticket offices for details on exchange terms and costs according to your fare.
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