Smartavia Answer Center
We will answer your most important questions ❤️
I'm late for check‑in or boarding. What should I do?
In brief: if check‑in for your flight has already closed, go to the check‑in desk or a Smartavia representative immediately. At some airports, check‑in can be reopened for a fee. If boarding has already finished, you will not be able to board this flight.
🚗 If you are still on your way to the airport and realise you are going to be late
Check the current flight status and try to contact Smartavia as soon as possible.
If you realise that you will not make the flight, let us know that you are cancelling the carriage before departure. In the booking system, this is called "cancelling your seat".
This is important for any subsequent ticket exchange: the possibility and conditions of exchange or refund depend on your fare.
⏰ If check‑in has already closed
Go to the check‑in desk or a Smartavia representative immediately.
At some airports, check‑in can be reopened for late passengers. This service is chargeable; availability and cost depend on the airport and the flight.
🚫 If boarding has already finished
Once boarding has ended, the passenger cannot be accepted onto the flight.
Contact the ticket desk or a Smartavia representative to find out if exchange or refund is possible under your fare conditions.
📌 How to cancel your carriage before departure
If you realise you will not make your flight, you can let us know:
- at the airport ticket desk;
- via the Smartavia call centre;
- via the on the website.
When contacting us, please provide your booking details and confirm that you are cancelling your carriage on this flight.
❓ Frequently asked questions
— What is the difference between being late for check‑in and being late for boarding?
Check‑in usually closes 40 minutes before departure, while boarding closes 25 minutes before departure. If you miss check‑in but still make it before boarding closes, some airports allow you to reopen check‑in for an additional fee.
— How much does it cost to reopen check‑in?
The cost depends on the airport and the flight. Please check on site.
— What if I am late and my ticket is non‑refundable?
You may still be able to exchange your ticket if you have cancelled your seat before departure. Contact the call centre or airport ticket desks to find out the terms and costs of exchange according to your fare.
with a solution.
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