Smartavia Answer Center

We will answer your most important questions ❤️

For example: hand luggage

I'm running late for the airport. What should I do?

If you are running late for the end of check-in (which closes 40 minutes before departure), we recommend the following steps.

Step 1. Check if check-in can be reopened

At the check-in desk, you can find out whether the check-in reopening service is available. Please note: the service is chargeable.

Important to know

The check-in reopening service may not be available at your departure airport due to technical reasons or specific passenger service procedures at that airport.

Step 2. Cancel your seats in order to exchange your ticket

If check-in cannot be reopened, you need to cancel your seats before flight departure. This will allow you to exchange your ticket for another flight.

Smarty warns

Cancelling seats means giving up the carriage, with seats being cancelled in the booking system. If you do not cancel your seats before departure, your ticket may be lost (depending on fare rules).

Frequently asked questions

Can I get a refund for my ticket if I am late for check-in?

The possibility of a refund depends on your fare rules. If you have cancelled your seats before departure, you can exchange your ticket for another flight. In some cases, a refund may be possible if allowed by your fare. Please check when contacting us.

Where can I cancel my seats if I am already at the airport?

You can cancel your seats in the Manage Booking section, at the airport ticket offices, via the call centre, or via a written request.

If you have any further questions, please contact us via the feedback form.