Smartavia Answer Center

If you are running late for the end of check‑in (which closes 40 minutes before departure), we recommend the following steps.

Step 1. Check if check‑in can be reopened

At the check‑in desk, you can find out whether the check‑in reopening service is available. Please note: the service is chargeable.

Step 2. Cancel your seats in order to exchange your ticket

If check‑in cannot be reopened, you need to cancel your seats before flight departure. This will allow you to exchange your ticket for another flight.

❓ Frequently Asked Questions

— Can I get a refund for my ticket if I am late for check‑in?
The possibility of a refund depends on your fare rules. If you have cancelled your seats before departure, you can exchange your ticket for another flight. In some cases, a refund may be possible if allowed by your fare. Please check when contacting us.

— Where can I cancel my seats if I am already at the airport?
You can cancel your seats in the Manage Booking section, at the airport ticket offices, via the call centre, or via a written request.

If you have any further questions, please contact us via the feedback form.