Smartavia Answer Center
We will answer your most important questions ❤️
Can I re-open check‑in at the airport if I am running late?
Such a service exists, but it is not always available, even if you have flown from the same airport before and used it. The possibility of re‑opening check‑in depends on the specific flight.
— When is online check‑in available and when does it close?
Online check‑in opens 24 hours before departure and closes 3 hours before departure.
— Do I need to check in at the airport if I have already checked in online and am travelling without checked baggage?
No, if you are travelling only with hand luggage. You can check in online in advance, print your boarding pass or take a screenshot of the QR code, and go straight to boarding. If you have checked baggage, you must drop it off at the check‑in desk before it closes — no later than 40 minutes before departure.
— What should I do if re‑opening check‑in is not possible and I miss my flight?
In this case, you need to cancel your seat so that your ticket remains eligible for exchange or refund according to your fare rules. You can do this at the airport ticket office, via any written communication channel, or by calling the call centre.
— How does being late for the first flight affect a return or connecting flight?
If your booking includes another flight (for example, a return flight) with a gap of at least 24 hours between the flights, you must cancel your seat no later than 2 hours after the departure of the first flight. Otherwise, the return flight may be automatically cancelled.
