Smartavia Answer Center
We will answer your most important questions ❤️
I missed my first flight. How to save my return flight with Smartavia?
If you have two flights in your booking with a gap of no less than 24 hours and you missed the first flight, you need to let us know that you wish to keep the return flight within 2 hours of the first flight's departure. If you do not, the return flight will be automatically cancelled.
Conditions
- The booking must contain two flights (e.g., outbound and return) with a gap of more than 24 hours.
- Both segments must be operated by Smartavia.
- You missed the outbound flight.
Deadlines
You must inform us of your intention to keep the return flight within 2 hours of the first flight's departure. If more than 2 hours pass after the departure of the flight you missed, it will no longer be possible to keep the return flight.
How to notify
The quickest ways to do this are:
- via the Smarty chatbot;
- by contacting the call centre.
Smartavia phone numbers
+7 809 505 66 99
+7 495 970 00 55
Smarty warns
Important restrictions
- Voluntary exchange or voluntary refund of the retained flight is not possible.
- Both segments must be operated by Smartavia.
- If you inform us about keeping the return flight later than 2 hours after the first flight's departure, the return flight will be cancelled.
Frequently asked questions
What if I didn't manage to inform you within 2 hours?
If more than 2 hours have passed since the first flight's departure, it is most likely not possible to keep the return flight. Contact the call centre to check if any options are still available.
Can I keep the return flight if the tickets were purchased separately?
No, this rule only applies when both flights are booked in the same reservation and operated by Smartavia.
