Smartavia Answer Center

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I want to change my ticket. How to do it?

If you need to exchange a ticket purchased on the airline's official website or through a call center, you have several options:

  1. Use the convenient online service My reservations where you can arrange an exchange yourself.
  2. Contact a call center where professional staff will help you.
  3. Visit one of the airline's sales office or an agency in your city where you will also be assisted in making an exchange.
Please note that when exchanging a ticket a fee will be charged in accordance with the terms of the fare for which you purchased the ticket.

If your ticket was purchased on a third-party website, through an agency or our sales office then you should contact the place of purchase of the ticket where you made the purchase.

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