Smartavia Answer Center
We will answer your most important questions ❤️
Actions with a ticket
Topics from the section
Ticket exchange
- Can I exchange my ticket for another person?
- I want to change my ticket. How to do it?
- What is a forced exchange?
- How to make a forced exchange?
- My flight was cancelled. Transplant doesn't work
Ticket refund
- What is a forced return?
- I will not be able to fly due to illness/death of a relative. How to return a ticket?
- Why do you need to rent places?
- I want to return the ticket. How to do it?
- Ticket refunded. When will the money be returned?
- Can I get a refund for a refund to another card?
- How to take off seats?
- My child is ill and will not be able to fly. Can I return a ticket?
- Can I return the money for the return of the service to another card?
- I will not be able to fly (quarantine, canceled trip, business trip, other). Can I return a ticket?
- My trip was canceled due to restrictions. Is this a forced return?
Making changes
- The passport is changing. The ticket was bought for the old one. Can I fly with my old passport?
- The replacement of the passport falls on the planned date of the flight. I want to buy a ticket in advance, how do I do it?
- What should I do if I did not indicate my middle name when buying a ticket?
- What should I do if I made a mistake in the data?
- Replacement passport, can I fly with a certificate (temporary ID)?
