Smartavia Answer Center

We will answer your most important questions ❤️

Ticket refunded. When will the money be returned?

Ticket return applications are processed within up to 30 calendar days. Deadlines can be changed by company rules depending on different situations. In the event that you have not received the funds within the prescribed time, do not hesitate to contact our call center or use any written official communication channel with the airline. Our experienced experts will be happy to help you understand and resolve any issues that arise.

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