Smartavia Answer Center
We will answer your most important questions ❤️
Ticket refunded. When will the money be returned?
Ticket return applications are processed within up to 30 calendar days. Deadlines can be changed by company rules depending on different situations. In the event that you have not received the funds within the prescribed time, do not hesitate to contact our call center or use any written official communication channel with the airline. Our experienced experts will be happy to help you understand and resolve any issues that arise.
Section questions
- What is a forced return?
- I will not be able to fly due to illness/death of a relative. How to return a ticket?
- Why do you need to rent places?
- I want to return the ticket. How to do it?
- Can I get a refund for a refund to another card?
- How to take off seats?
- My child is ill and will not be able to fly. Can I return a ticket?
- Can I return the money for the return of the service to another card?
- I will not be able to fly (quarantine, canceled trip, business trip, other). Can I return a ticket?
- My trip was canceled due to restrictions. Is this a forced return?
