Smartavia Answer Center
We will answer your most important questions ❤️
I want to return the ticket. How to do it?
- If the ticket was purchased on our official website or through the airline's call centre, please fill in the form to request a refund.
- If the ticket was purchased at the airline's sales office, at an agency or on a third-party website, please contact the place of purchase.
Please note
Tickets under the Light, By Subscription and Optimum fare groups (previously Smart Light, Smart Up and Smart) are not eligible for voluntary refunds, but they can be exchanged or refunded for involuntary reasons.
Please notify us that you will not fly before check-in for your flight closes. Before submitting a refund request, check the terms of your
fare.
