Smartavia Answer Center
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What is a forced return?
An involuntary refund is the process of refunding an air ticket when a passenger cannot make the planned flight due to objective circumstances beyond their control. Detailed information on the reasons that qualify for an involuntary ticket refund is provided in the Ticket refund section.
To carry out the involuntary refund procedure, please contact the place where the ticket was paid for. If your ticket was purchased on our website or through our call centre, you can submit an involuntary refund request by clicking open the form.
