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What is a forced return?
Involuntary refund is the refund of an air ticket in a situation where the client cannot fly due to circumstances beyond his control.
The reasons for the forced refund of the ticket are specified on the site in the section "Return tickets"
Refunds are made at the place where the ticket was purchased. If your ticket was purchased on flysmartavia.com or through the airline's call center, you can apply for an involuntary refund using by reference
.