Smartavia Answer Center
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How to notify the airline that I will not be taking my flight?
To refund your ticket for a voluntary reason (Advanced fare, previously Smart Pro) or an involuntary reason (all fares), or to keep the ticket for a future exchange, you need to notify us that you will not fly on your flight before check-in closes. In other words — cancel your seats. Here is how to do it:
- Go to the My Bookings service and click the "Cancel seats" button in the "Exchange and refund" section.
- Contact the airline's call centre.
- Write to any official written communication channel with the airline.
- Visit a sales office.
- Contact the airport ticket desks or agencies in your city.
- Fill in the form:
We may not respond to you if: the content of the message violates the laws of the Russian Federation, the content of the message is contrary to the basics of morality and morality, the message is clearly offensive, the content of the message does not relate to the activities of Smartavia, the message does not contain questions requiring an answer from the sender.
If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)
