Smartavia Answer Center
We will answer your most important questions ❤️
Smartavia flight is delayed. What should I do?
In brief
Check the current departure time on the Smartavia online departure board and in the airline's notifications. If you are already at the airport, watch the departure boards and announcements, and if necessary, contact a Smartavia representative.
Notifications
- Check the departure board regularly — it shows the updated departure time and flight status.
- Listen carefully to audio announcements over the public address system — all changes are announced there first.
- Keep an eye on notifications from the airline — they are sent to the phone number provided at the time of booking.
Assistance
If you have any questions or cannot find your flight on the board, you can:
- contact a Smartavia representative;
- go to the airport information desk;
- call the call centre using the number provided in the SMS notification — you will only be charged according to your operator's rates;
- send us a message via any official written communication channel — we will be happy to answer all your questions and guide you through the next steps.
Smarty's tip
All passenger rights in the event of a delay (meals, hotel accommodation, compensation) are detailed in our
passenger guide.
Please review it to understand what you are entitled to, and do not hesitate to contact airline representatives if needed.
Section questions
- Smartavia flight rescheduled: what to do if the new time or date is not suitable?
- Smartavia flight has been cancelled. How can I exchange or return my ticket?
- My Smartavia flight is delayed. What am I entitled to?
- Where can I check the current departure time of a Smartavia flight?
- I'm going to miss my connecting flight due to a Smartavia delay. What should I do?
- Need a certificate of Smartavia flight delay. How to get it?
