Smartavia flight has been cancelled. How can I exchange or return my ticket?

Question

Accepted Answer

In brief

If your flight is cancelled, you have two options:

Exchange your ticket for another date without additional fees, within 3 days of the departure date.
Request an involuntary refund.

Important

Please choose one of the options. Once you have exchanged your ticket or submitted a refund request, you will not be able to change your decision.

Option 1. Exchange your ticket for another date

You can exchange your ticket for another available date without additional fees, within 3 days of the departure date.

How to do it: contact the call centre, any convenient written communication channel, or fill out the .

Option 2. Request an involuntary refund

You can get a refund for your ticket. To do this, you need to request an involuntary refund.

How to do it:

If the ticket was purchased on our website or through the call centre — submit a refund request via the online form.
If the ticket was bought at an agency or sales office — contact the place of purchase.

Smarty warns

The maximum processing time for applications submitted to the company is up to 30 days. We strive to process requests as quickly as possible.

Still have questions?

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Passenger details

Passenger's name Series and passport number Phone number Email address

Information for exchange

Delete flight

Current ticket number

In the itinerary receipt or in a letter

New flight date New flight number

Indicated on the itinerary receipt. A combination of Latin letters and numbers, for example: 5N 000

Add flight for exchange

Comment on the application

Enter a comment

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If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)