Smartavia Answer Center
We will answer your most important questions ❤️
My flight has been cancelled. How can I exchange or return my ticket?
In brief: if your flight is cancelled, you have two options:
- Exchange your ticket for another date without additional fees, within 3 days of the departure date.
- Request an involuntary refund.
Please choose one of the options. Once you have exchanged your ticket or submitted a refund request, you will not be able to change your decision.
🔄 Option 1. Exchange your ticket for another date
You can exchange your ticket for another available date without additional fees, within 3 days of the departure date.
How to do it: contact the call centre, any convenient written communication channel, or fill out the .
💰 Option 2. Request an involuntary refund
You can get a refund for your ticket. To do this, you need to request an involuntary refund.
How to do it:
- If the ticket was purchased on our website or through the call centre – submit a refund request via the online form.
- If the ticket was bought at an agency or sales office – contact the place of purchase.
The maximum processing time for applications submitted to the company is up to 30 days. We strive to process requests as quickly as possible.
with a solution.
We may not respond to you if: the content of the message violates the laws of the Russian Federation, the content of the message is contrary to the basics of morality and morality, the message is clearly offensive, the content of the message does not relate to the activities of Smartavia, the message does not contain questions requiring an answer from the sender.
If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)
Section questions
- Smartavia flight rescheduled: what to do if the new time or date is not suitable?
- Smartavia flight is delayed. What should I do?
- My flight is delayed. What am I entitled to?
- Where can I check the current departure time of a Smartavia flight?
- I'm going to miss my connecting flight due to a Smartavia delay. What should I do?
- Need a certificate of flight delay. How to get it?
