Smartavia Answer Center
We will answer your most important questions ❤️
My boarding pass hasn't arrived. What should I do?
In brief: if you have completed online check‑in but the boarding pass has not arrived by email or is not displayed, you can request it again on the website. If there are less than 3 hours before departure – go to the airport check‑in desk.
📧 If you completed online check‑in but did not receive the email
- Go to the Online check‑in service.
- Enter the passenger details (last name and booking reference).
- Go to the boarding pass.
- Choose an action:
- “Send” – to resend the boarding pass to your email;
- “Print” – to print it immediately (if you have access).
Online check‑in and access to the electronic boarding pass close 3 hours before departure. If there are less than 3 hours before departure, you will not be able to request the boarding pass again online – proceed via the airport.
📱 If you have access to the website but the email is not arriving
- Check your Spam or Junk folder – the email may have been delivered there.
- Make sure you entered the correct email address during check‑in.
- If you still haven't received it, use the “Print” option on the website and save the boarding pass as a PDF (or take a screenshot of the QR code).
🪑 If you have not completed online check‑in
Go to the Smartavia check‑in desk at the departure airport to get your boarding pass.
Important: airport check‑in closes strictly 40 minutes before departure. Make sure you arrive before this time.
📲 Can I use the QR code from my phone?
Some airports allow you to show the QR code on your phone screen. However, we recommend having a printed paper version in case of technical issues or if your airport does not support electronic boarding passes.
- Come to the airport early – the check‑in staff can print your boarding pass for you (free of charge) provided that check‑in is still open.
- If you have lost or cannot find your boarding pass, follow the instructions in “I lost my boarding pass. What should I do?”.
