Smartavia Answer Center

If you completed online check-in but did not receive the email

1. Check your Spam or Junk folder — the email may have been delivered there.
2. Make sure you entered the correct email address during check-in.
3. Go to the Online check-in service.
4. Enter the passenger details (surname and booking reference).
5. Go to the boarding pass.
6. Choose an action:
   • "Send" — to resend the boarding pass to your email;
   • "Print" — to print it immediately (if you have access).

Smarty warns

Online check-in and access to the electronic boarding pass close 3 hours before departure.

If there are less than 3 hours before departure, you will not be able to request the boarding pass again online — proceed via the airport.

If you have not completed online check-in

Go to the Smartavia check-in desk at the departure airport to get your boarding pass.

Important: airport check-in closes strictly 40 minutes before departure. Make sure you arrive before this time.

Can I use the QR code from my phone?

Some airports allow you to show the QR code on your phone screen. However, we recommend having a printed paper version in case of technical issues or if your airport does not support electronic boarding passes.

What if I cannot log in to the website or the website is unavailable?

• Come to the airport early — the check-in staff can print your boarding pass for you (free of charge) provided that check-in is still open.
• If you have lost or cannot find your boarding pass, follow the instructions in "I lost my boarding pass. What should I do?".