Smartavia Answer Center
We will answer your most important questions ❤️
I have a double first name/last name. How do enter it correctly?
If you have a double first name or a double surname, enter both components in the corresponding field without spaces or hyphens. For example, ANNAMARIA or SOLOVIEVPETROV.
A patronymic written with a hyphen is also entered as a single word without any other characters.
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- What plane will I fly on?
- How can I buy tickets at different fares in the same booking?
- Subsidized transportation. How to issue a ticket?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- How to check my order?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
- Can a laminated child's birth certificate be used for a flight?
- In what language are passport data entered when buying a ticket in Russian or English?
- I have ё, ъ in my name, but the website doesn't allow me to enter these letters. How do I enter my data correctly?
- How to make a reservation for a large family with more than 9 members?
- How to book tickets if passengers have the same full name?
- How do I buy a ticket for a child who is about to turn 14?
