Smartavia Answer Center
We will answer your most important questions ❤️
What plane will I fly on?
The fleet of aircraft includes airliners of the Boeing 737 and A320neo family, which fully comply with the highest technical standards and safety requirements at the world level.
To find out which particular aircraft you will fly on, go to the My Bookings section → find the flight number in the "Flight" section → next to your flight number, you will be able to see information about the aircraft.
The aircraft type may be changed. Despite the possibility of replacement, you will always fly on the most modern and safe equipment.
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- How can I buy tickets at different fares in the same booking?
- Subsidized transportation. How to issue a ticket?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- How to check my order?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
- Can a laminated child's birth certificate be used for a flight?
- In what language are passport data entered when buying a ticket in Russian or English?
- I have ё, ъ in my name, but the website doesn't allow me to enter these letters. How do I enter my data correctly?
- How to make a reservation for a large family with more than 9 members?
- I have a double first name/last name. How do enter it correctly?
- How to book tickets if passengers have the same full name?
- How do I buy a ticket for a child who is about to turn 14?
