Smartavia Answer Center
We will answer your most important questions ❤️
Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
Don't worry, we will help you resolve this situation.
To obtain a ticket, please contact us through any official written communication channel or call our call center.
Be prepared to provide information about the flight, confirm the passenger's identity, and provide the correct email address. In turn, we will do our best to process your request as soon as possible.
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- What plane will I fly on?
- How can I buy tickets at different fares in the same booking?
- Subsidized transportation. How to issue a ticket?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- How to check my order?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Can a laminated child's birth certificate be used for a flight?
- In what language are passport data entered when buying a ticket in Russian or English?
