Smartavia Answer Center
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In what language are passport data entered when buying a ticket in Russian or English?
The details in your passport must match the details on your ticket in accordance with the Federal Aviation Regulations. Please be careful when filling in all the details.
- If you are purchasing a ticket using a Russian citizen's international passport or a foreign citizen's national passport, the details must be entered in English.
- If you are purchasing a ticket using a Russian citizen's passport on our website, the details must be entered in Russian (English is allowed if the ticket is booked through third-party services).
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- What plane will I fly on?
- How can I buy tickets at different fares in the same booking?
- Subsidized transportation. How to issue a ticket?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- How to check my order?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
- Can a laminated child's birth certificate be used for a flight?
- I have ё, ъ in my name, but the website doesn't allow me to enter these letters. How do I enter my data correctly?
- How to make a reservation for a large family with more than 9 members?
- I have a double first name/last name. How do enter it correctly?
- How to book tickets if passengers have the same full name?
- How do I buy a ticket for a child who is about to turn 14?
