Smartavia Answer Center

We will answer your most important questions ❤️

For example: hand luggage

How to buy a ticket for a child if there is already a ticket for an adult passenger?

Answer: A child's ticket is issued separately from the adult's ticket. To do this, please contact the call centre, a sales office, an agency, or fill out the feedback form — the method depends on the child's age and whether they require a separate seat.

👶 Child under 2 without a separate seat

The ticket is issued free of charge. Please contact:

via the feedback form;
via the call centre;
at a sales office;
at an agency in your city.

🧒 Child under 2 with a separate seat, or child aged 2 to 12 (not inclusive)

The ticket is issued at a charge according to the fare. Please contact:

via the call centre;
at a sales office;
at an agency in your city.

Important

The child and the accompanying adult may be booked under different reservations. At check‑in, documents for both passengers must be presented at the same time.

❓ Frequently Asked Questions

— Can I add a child to an existing adult booking via the website?
No, adding a child to an existing booking is only possible via the call centre, a sales office, or the feedback form.

📞 Still have questions?

If you are a registered user, you can ask a question in the on‑site chat. For a quick response, contact us via:

MAX — Smarty chatbot
Telegram — Smarty chatbot