Smartavia Answer Center
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Subsidized transportation. How to issue a ticket?
To purchase a subsidised flight, please review the full list of subsidised destinations and the terms of the benefit in the "Subsidised flights" section → select the destination you are interested in → click "More details". This will take you to the detailed terms.
The terms of the subsidy vary depending on the destination. If tickets for youth, pensioners, or a fully subsidised flight (5N-3***) are available for your chosen destination, such tickets can be booked on our website or via the call centre.
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- What plane will I fly on?
- How can I buy tickets at different fares in the same booking?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- How to check my order?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
- Can a laminated child's birth certificate be used for a flight?
- In what language are passport data entered when buying a ticket in Russian or English?
- I have ё, ъ in my name, but the website doesn't allow me to enter these letters. How do I enter my data correctly?
- How to make a reservation for a large family with more than 9 members?
- I have a double first name/last name. How do enter it correctly?
- How to book tickets if passengers have the same full name?
- How do I buy a ticket for a child who is about to turn 14?
