Smartavia Answer Center
We will answer your most important questions ❤️
How to check my order?
You can check your ticket via the online service My Bookings.
Travel tip
When filling in the fields in the "My Bookings" service, please note that the "Passenger surname" field must be filled in exactly as it appears on the ticket (without given name or patronymic). In the "Ticket or booking number" field, enter the data without spaces or punctuation marks.
If for any reason you cannot check your booking, or if your carriage is part of a group booking, you can check the information about your ticket:
- At the place where the tickets were issued.
- Via the call centre.
- Via any official written communication channel with the airline.
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- What plane will I fly on?
- How can I buy tickets at different fares in the same booking?
- Subsidized transportation. How to issue a ticket?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
- Can a laminated child's birth certificate be used for a flight?
- In what language are passport data entered when buying a ticket in Russian or English?
- I have ё, ъ in my name, but the website doesn't allow me to enter these letters. How do I enter my data correctly?
- How to make a reservation for a large family with more than 9 members?
- I have a double first name/last name. How do enter it correctly?
- How to book tickets if passengers have the same full name?
- How do I buy a ticket for a child who is about to turn 14?
