Smartavia Answer Center
We will answer your most important questions ❤️
Segments debited for unpaid order, what to do?
The main thing is to remain calm. After all, we are always ready to help you ٩(｡•́‿•̀｡)۶ If you recently tried to pay for an order and see that it is still awaiting payment (you can see this information in the My reservations section), do not worry. Just wait up to 30 minutes and reservations will be automatically cancelled and segments will return.
If the segments have not returned, you can contact us at the +7 495 970 00 55 number (the call is free for Smart Up subscribers) or write us to chat.
We will readily verify the information and restore your flight segments if an error is found.
Your travels deserve only the best and we will do our best to provide you with a positive flight experience.
Section questions
- What is Smart Up?
- How to subscribe?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Found an error in the data of a subscriber or fellow traveler?
- Has the subscriber's phone number changed?
- How to add an infant to a Smart Up order (free ticket)?
- What is the flight segment?
- I ran out of segments before my subscription ended. What should I do?
- How do I cancel or return my subscription?
