Smartavia Answer Center
We will answer your most important questions ❤️
How do I cancel or return my subscription?
In brief
To cancel your subscription, click "Update" in your personal account and follow the instructions. Subscription fees are non-refundable, even if unused segments or a baggage discount remain.
How to cancel a subscription
- Go to your personal account.
- Click the "Update" button.
- Follow the instructions that appear.
Important
Subscription fees are non-refundable, even if unused segments or a baggage discount remain on it.
Detailed rules
Smartavia subscription rules — on a separate page.
Section questions
- What is subscription Smartavia?
- How to subscribe Smartavia?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Found an error in the data of a subscriber or fellow traveler?
- Has the subscriber's phone number changed?
- How to add an infant to a Smart Up order (free ticket)?
- Segments debited for unpaid order, what to do?
- What is the flight segment?
- I ran out of segments before my subscription ended. What should I do?
