Smartavia Answer Center
We will answer your most important questions ❤️
Found an error in the data of a subscriber or fellow traveler?
In brief
If there is a typo in the subscriber's or companion's details, call +7 495 970 00 55 (free for subscribers) or write to the chat. Have a document confirming the subscriber's identity ready.
Where to contact
- Call +7 495 970 00 55 — free for subscribers.
- Write to the chat — I am online 😊
To make changes, have a document confirming the subscriber's identity ready.
What can be changed
You can make a correction if you have not yet made any paid orders with the Smartavia subscription discount. The exception is a change of surname due to marriage.
Important
A complete change of the companion's or subscriber's data is not allowed. Only a typo can be corrected.
Section questions
- What is subscription Smartavia?
- How to subscribe Smartavia?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Has the subscriber's phone number changed?
- How to add an infant to a Smart Up order (free ticket)?
- Segments debited for unpaid order, what to do?
- What is the flight segment?
- I ran out of segments before my subscription ended. What should I do?
- How do I cancel or return my subscription?
