Smartavia Answer Center

We will answer your most important questions ❤️

Found an error in the data of a subscriber or fellow traveler?

If there is a typo in the data of a fellow traveler or subscriber, do not worry - we are here to help you. Just call us at +7 495 970 00 55 (free for Smart Up subscribers) or email us at chat. To make changes, prepare a document confirming the identity of the subscriber.

It should be borne in mind that there are some restrictions on changing information about subscribers or fellow travelers. Please keep in mind that you will only be able to make an adjustment if you have not made paid orders for the Smart Up discount (exception when persons change their last name due to marriage). A complete change in the data of a fellow traveler and subscriber is not allowed.

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