Smartavia Answer Center
We will answer your most important questions ❤️
I ran out of segments before my subscription ended. What should I do?
We can't help but notice your passion for flying. Keep it up, you're a really cool traveler.
If you run out of flight segments, you can cancel your subscription. It is easy to do this by contacting our call center at the +7 495 970 00 55 number (the call is free for Smart Up subscribers) or write us to the Smart Up chat. You'll need to provide personal information so we can confirm your identity. After you cancel your subscription, you can buy it again without any problems and continue your exciting travels.
It is worth considering that unused services Additional baggage will not be transferred to a new subscription.
Section questions
- What is Smart Up?
- How to subscribe?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Found an error in the data of a subscriber or fellow traveler?
- Has the subscriber's phone number changed?
- How to add an infant to a Smart Up order (free ticket)?
- Segments debited for unpaid order, what to do?
- What is the flight segment?
- How do I cancel or return my subscription?
