Smartavia Answer Center
We will answer your most important questions ❤️
I ran out of segments before my subscription ended. What should I do?
In brief
If the segments have run out, the subscription can be cancelled and then reissued. To do this, click "Update" in your personal account and follow the instructions.
How to cancel a subscription
- Go to your personal account.
- Click the "Update" button.
- Follow the instructions that appear.
After cancellation, you can reissue your subscription.
Important
Unused "Additional baggage" services are not transferred to the new subscription.
Section questions
- What is subscription Smartavia?
- How to subscribe Smartavia?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Found an error in the data of a subscriber or fellow traveler?
- Has the subscriber's phone number changed?
- How to add an infant to a Smart Up order (free ticket)?
- Segments debited for unpaid order, what to do?
- What is the flight segment?
- How do I cancel or return my subscription?
