Smartavia Answer Center
We will answer your most important questions ❤️
How to add an infant to a Smart Up order (free ticket)?
We can organize exciting and unforgettable trips, even if you have children under 2 years old. And we offer the opportunity to issue a ticket for an infant up to 2 years old without the need to purchase a separate seat and not include it in the subscription.
To add an infant under 2 years of age to your subscription booking, simply contact our call center at +7 495 970 00 55 (free for Smart Up subscribers) or email us. Prepare your reservation number and your child's birth certificate so we can process your request quickly.
Enjoy the bright moments of travel together with your kid.
Section questions
- What is Smart Up?
- How to subscribe?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Found an error in the data of a subscriber or fellow traveler?
- Has the subscriber's phone number changed?
- Segments debited for unpaid order, what to do?
- What is the flight segment?
- I ran out of segments before my subscription ended. What should I do?
- How do I cancel or return my subscription?
