Smartavia Answer Center
We will answer your most important questions ❤️
Has the subscriber's phone number changed?
If you need to update your phone number, please contact our subscriber chat and provide the necessary information:
- the subscriber's full name;
- email address;
- the phone number provided when arranging the subscription;
- the new phone number;
- the date of subscription purchase;
- the last four digits of the card number used to pay for the subscription.
We will review your request as promptly as possible and make the necessary changes.
Section questions
- What is subscription Smartavia?
- How to subscribe Smartavia?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Found an error in the data of a subscriber or fellow traveler?
- How to add an infant to a Smart Up order (free ticket)?
- Segments debited for unpaid order, what to do?
- What is the flight segment?
- I ran out of segments before my subscription ended. What should I do?
- How do I cancel or return my subscription?