Smartavia Answer Center
We will answer your most important questions ❤️
Subsidized transportation. How to issue a ticket?
The purchase of an air ticket at a preferential rate for a subsidized direction is a process that can be easily carried out if certain points are taken into account. This opportunity is available for certain categories of citizens of the Russian Federation including youth under 23 years old pensioners (women over 55 years old and men over 60 years old) as well as persons with disabilities and large families.
If you are in the category of youth (from 12 to 23 years old) or are a pensioner then the purchase of a ticket under a subsidy becomes possible on our website. You just need to select the date, flight direction and select your category in the upper right corner of the page. If there are available seats on the selected date then a special tariff «Smart Social» will appear in the tariff section. Tickets can also be purchased through our call center including for children from 2 to 12 years old.
Persons who are in the categories of disabled, large families or have children from 2 to 12 years old can also purchase tickets by contacting one of our sales office or an agency in their city. Please note that you will need to provide relevant documents confirming your status.
Let's allow ourselves to enjoy the journey with pleasure and comfort, taking advantage of preferential air tickets.
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- What plane will I fly on?
- How can I buy tickets at different fares in the same booking?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- How to check my order?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
- Can a laminated child's birth certificate be used for a flight?
- In what language are passport data entered when buying a ticket in Russian or English?