Smartavia Answer Center
We will answer your most important questions ❤️
Found an error in the data of a subscriber or fellow traveler?
If there is a typo in a companion's or subscriber's details, don't worry — we're here to help. Just give us a call at +7 495 970 00 55 (toll-free for subscribers) or reach out to us via chat. To make the changes, please have a document confirming the subscriber's identity ready.
Please note that there are certain restrictions on changing subscriber or companion information. Keep in mind that you can only make corrections if you haven't used any paid orders with a Smartavia subscription discount (the exception is when individuals change their last name due to marriage). Complete changes to companion and subscriber data are not allowed.
Section questions
- What is subscription Smartavia?
- How to subscribe Smartavia?
- How much does a subscription cost?
- How long is the subscription?
- How to use a subscription?
- Who can I make my travel companion?
- Can I transfer a subscription to another user?
- How do I use discounts for a Travel Companion Subscription?
- Has the subscriber's phone number changed?
- How to add an infant to a Smart Up order (free ticket)?
- Segments debited for unpaid order, what to do?
- What is the flight segment?
- I ran out of segments before my subscription ended. What should I do?
- How do I cancel or return my subscription?
