Smartavia Answer Center
We will answer your most important questions ❤️
My flight has been cancelled. How can I exchange or return my ticket?
In brief: if your flight is cancelled, you have two main options:
- Exchange your ticket for another convenient date without additional fees (subject to your fare conditions).
- Request an involuntary refund and receive a refund for your ticket.
Please choose one of the options. Once you have exchanged your ticket or submitted a refund request, you will not be able to change your decision.
🔄 Option 1. Exchange your ticket for another date
You can exchange your ticket for another convenient date without additional fees (subject to your fare conditions).
How to do it: contact our call centre or fill out the .
💰 Option 2. Request an involuntary refund
You can get a refund for your ticket. To do this, you need to request an involuntary refund.
How to do it:
- If you purchased your ticket on our website or through the call centre – submit a refund request using the online form.
- If you purchased your ticket at an agency or sales office – contact the place of purchase.
The processing time for refund applications is up to 30 days. We do our best to handle requests as quickly as possible, but in some cases it may take longer.
with a solution.
We may not respond to you if: the content of the message violates the laws of the Russian Federation, the content of the message is contrary to the basics of morality and morality, the message is clearly offensive, the content of the message does not relate to the activities of Smartavia, the message does not contain questions requiring an answer from the sender.
If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)
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