Smartavia Answer Center

We will answer your most important questions ❤️

For example: hand luggage

Where can I track the current departure time?

In brief: you can track your departure time online, through a chatbot, on the airport departure board, or via notifications from the airline. We recommend using several channels at once to stay updated on all changes.

💜 Via the Smarty chatbot

The quickest way is to log in to our Smarty chatbot. It will send you notifications about changes earlier than they appear on the airport departure board.

💻 On the website

Use our online departure board – it shows the current departure time and flight status.

🛫 At the airport

If you are already at the airport, regularly check the information boards in the departure area and pay attention to audio announcements over the public address system. This is the most reliable real‑time method.

📱 Via notifications

We will notify you of all changes:

by SMS to the phone number provided at the time of booking;
in messengers (if you have subscribed to notifications);
by email provided in the booking.

💡 Tip

Subscribe to notifications in the Smarty chatbot and double‑check that your contact details in the booking are correct – so you won't miss any important changes.

❓ Frequently Asked Questions

— Which method is the fastest?
The Smarty chatbot sends notifications earlier than information appears on the departure board. This is the most prompt way.

— What if I am not receiving notifications?
Check that your phone number and email address are correct in the booking. Also make sure you have subscribed to notifications in the chatbot. If the problem persists, contact an airline representative at the airport.