Smartavia Answer Center
We will answer your most important questions ❤️
My flight has been rescheduled. The new time/date is inconvenient.
If your flight has been moved to an inconvenient time or date, you can:
- Exchange your ticket for free for a different date (in accordance with the fare conditions) through our call-center or .
- Ask for involuntary return. Please fill out the Involuntary return form if you bought your ticket through our website or call-center.
The processing period for applications received by the company is up to 30 days. We assure you that we will try to get back to you with an answer as soon as possible. We hope that the wait will not spoil the overall impressions of the Smartavia service. 💜
We may not respond to you if: the content of the message violates the laws of the Russian Federation, the content of the message is contrary to the basics of morality and morality, the message is clearly offensive, the content of the message does not relate to the activities of Smartavia, the message does not contain questions requiring an answer from the sender.
If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)
