Smartavia Answer Center

We will answer your most important questions ❤️

My flight has been cancelled. How can I exchange or return a ticket?

If your flight is cancelled, you can:

  • Change a ticket without additional fees for another convenient date (in accordance with the terms of the fare) through the call center or fill out the feedback form.
  • To issue an involuntary refund of the ticket at the place of its purchase. If the ticket is issued on our website or through the call center — leave a request on our website.

The deadline for processing a refund request is up to 10 calendar days. But it can be changed depending on the situation.

If the ticket is issued through a third-party website or agency, contact the place of purchase.

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