Smartavia Answer Center
We will answer your most important questions ❤️
My flight has been cancelled. How can I exchange or return a ticket?
If your flight is cancelled, you can:
- Change a ticket without additional fees for another convenient date (in accordance with the terms of the fare) through the call center or fill out the feedback form.
- To issue an involuntary refund of the ticket at the place of its purchase. If the ticket is issued on our website or through the call center — leave a request on our website.
The deadline for processing a refund request is up to 10 calendar days. But it can be changed depending on the situation.
If the ticket is issued through a third-party website or agency, contact the place of purchase.
