Smartavia Answer Center
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I missed my flight, but I have another flight in my booking. What should I do?
If your booking includes two flights with more than 24 hours between them, and you missed the outbound flight, you must inform us of your intention to keep the return flight. This must be done within 2 hours of the departure time of the first flight. The fastest way to do this is via the assistant bot chat Smarty, or through the call center:
Phone numbers of Smartavia
+7 809 505 66 99 — paid call. 69 ₽ per minute without VAT, including wait time depending on the region and provider.
+7 495 970 00 55 — free for Smart Up subscribers. Smart Up
+7 495 970 00 55 — free for Smart Up subscribers. Smart Up
If you have received a message about a flight delay/cancellation, you are eligible for a free call +7 495 970 00 55 from the phone number provided during booking, valid for 10 days from the time the SMS was received.
Both flight segments must be operated by Smartavia. Voluntary exchange or voluntary refund of the retained flight is not possible.
If more than 2 hours pass after the departure of the flight you missed, it will be impossible to retain the return flight for travel.
