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What to do if you did not receive your checked baggage
If a passenger does not receive their checked baggage upon arrival at their destination or stopover, they need to contact a representative of the Airline or the handling agent to fill out the necessary documents.
The Airline representative or handling agent will ask the passenger for a contact phone number, the delivery address for the baggage, and will create a Report on the Missing Baggage.
The Report is signed by the passenger who did not receive their baggage, the airport shift supervisor, and the Airline representative. The Report must be completed immediately before the passenger leaves the airport premises.
Left, forgotten, or misplaced baggage, for which transportation has been paid according to the applicable baggage tariff, will be sent to the destination or stopover without additional payment.
In case of baggage loss, a claim against the Airline can be made:
- for domestic air transport within six months from the date of the event that served as the basis for the claim;
- for international air transport within eighteen months from the date of arrival of the aircraft at the destination airport, from the date when the aircraft was supposed to arrive, or from the date when air transport was terminated.
Baggage is considered lost if it is not found during the search within 21 days from the day following its scheduled arrival at the destination.
The claim must be submitted within the specified time limits. It should include all necessary documents confirming the passenger's right to claim compensation, including the ticket, baggage payment receipt, detachable baggage tag coupon, report on baggage transport issues, etc. The amount of the claim must be substantiated by the interested party.
For delays in delivering baggage to the destination, passengers will be compensated according to Article 120 of the Air Code of the Russian Federation.