Smartavia Answer Center
We will answer your most important questions ❤️
I want to return the ticket. How to do it?
- If the ticket was purchased on our official website or through the airline’s call center, then to issue a ticket refund, fill out the form.
- If the ticket was purchased at an airline sales office, agency or on a third-party website, then contact the place where the ticket was purchased.
Be careful
Tickets of the Smart Light, Smart Up and Smart fare groups are not subject to voluntary return, but they can be exchanged or returned for a forced reason. Please notify us that you will not be flying before check-in for your flight closes. Before filling out a return request, please check the terms and conditions of your fare.
