Smartavia Answer Center
We will answer your most important questions ❤️
How to notify the airline that I will not be taking my flight?
In order to return your ticket for a voluntary (Smart Pro fare) or forced (all fares) reason, as well as to save the ticket for exchange, you must notify us that you will not be taking your flight before check-in for the flight finishes. In other words, you must take off seats. Here's how to do it:
- Open My reservations, in section Refund and exchange choose Take off seats
- Contact the airline's call center.
- Use any official written communication channel.
- Visit the sales office.
- Contact agencies in your city or visit the airport's ticket offices.
- Fill out the form:
We may not respond to you if: the content of the message violates the laws of the Russian Federation, the content of the message is contrary to the basics of morality and morality, the message is clearly offensive, the content of the message does not relate to the activities of Smartavia, the message does not contain questions requiring an answer from the sender.
If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)
