Smartavia Answer Center

Passengers travelling with children are entitled to priority check‑in. You can complete the procedure without a long wait in the general queue.

👶 Up to what age does priority apply?

Priority is usually granted to passengers with children under 12 years of age.

📍 How to get priority check‑in

There are two ways:

• Approach the check‑in desk for your flight and inform the staff member that you are travelling with a child (or children). They will finish serving the current passengers and then check you in without queuing.
• Look for a priority check‑in desk (these are not available at all airports). Such desks are usually marked with a special sign or differ in appearance from the others.

❓ Frequently Asked Questions

— If I have two or three children, does priority still apply?
Yes, priority is granted regardless of the number of children.

— Can an accompanying adult skip the queue without the child?
No, priority is only given to passengers who are checking in together with their children. An adult without a child must check in through the general queue.

— What if the airport does not have a special desk and the queue is long?
Approach the check‑in desk for your flight and politely explain the situation. Airline staff are always happy to help passengers travelling with children.