Smartavia Answer Center

We are always happy to welcome young travellers on board our flights. For parents who entrust us with what is most precious, we have created a special service — transporting children without adult accompaniment.

✈️ How we take care of your child on board

During check‑in, our staff select the cosiest and safest seat for your child:

• By the window — so the little one can enjoy the views.
• No further than the sixth row — so that the cabin crew are always close by.
• Not near emergency exits, the galley or lavatories — for a peaceful flight.
• Next to other children (if there are other unaccompanied minors on board) — so they can feel more confident and have fun together.

❓ Frequently Asked Questions

— Up to what age can a child travel without accompaniment?
The service is mandatory for children from 5 to 12 years. For children aged 12 to 16, accompaniment may be arranged at the parents' request.

— How much does this service cost?
The price starts from 7,000 RUB. Please check when booking.

— Can I book the service after purchasing the ticket?
No, the service can only be booked at the same time as the ticket purchase. It cannot be added later.

— What documents are required from the person meeting the child?
When booking, you must provide the full name, passport details and phone number of the person meeting the child. At the airport, the meeting person must present an identification document.

— What if the flight is delayed?
Our staff will always be in touch with the parents. The child will remain under our supervision throughout the flight, including any delays.