Categories of passengers
Please note that the Airline denies transportation to children travelling without duly executed Notice of Special Handling. Please be sure to check the rules below.
Children aged 2 to 12 years can travel unaccompanied on our direct (nonstop) domestic flights. At the request of the parents (legal guardians), the service of transportation of unaccompanied children can be available to children over 12 years old.
The child's age shall be determined as of the date of commencement of transportation from the point of origin specified in the ticket.
The service can be ordered at our sales offices or via Smartavia call center when purchasing a ticket and provided that all necessary documents have been presented, no later than 3 hours before the start of check-in for the flight and is paid in the amount of 100% of the current regular or special fare.
Only legal representatives can apply for the service – parents, adoptive parents, legal guardians or custodians.
In places where there are no sales offices of the Airline, tickets for unaccompanied children can be issued by sales agencies upon receipt by these agencies of a written permission from the Airline (for the permission agencies should contact: firstname.lastname@example.org).
The service is subject to the following conditions:
- before purchasing the ticket, parents (or legal representatives) must execute, in 4 copies, the Notice of Special Handling specifying the child’s gender, age, full name, citizenship, flight details, date and number of flight, details of seer-off and meeting person (full name, passport details, phone number, address). The form of Notice of Special Handling is available from the sales agencies or at the airline's own sales office;
- seer-off must remain at the airport until the departure of the flight;
- parents (or legal representatives) must arrange for the child to be met at the airport of arrival;
- transportation of an unaccompanied child is subject to a fee. For more details please use this link
When leaving the Russian Federation or entering it, minor citizens of the Russian Federation under 18 who travel unaccompanied must have, in addition to passport with stamped visa, a notarized (or consulate-stamped) consent from parents, legal guardians, adoptive parents or custodians. In the event the child leaves for a period of more than 3 months, this consent must be certified by guardianship authorities in accordance with the procedure established by the Russian government.
Pregnant women can fly until the end of the 35th week of pregnancy. Women in the 36th week of pregnancy may be denied flying with Smartavia flights.
Women traveling between the 28th and 35th weeks of pregnancy are required to have a medical certificate specifying:
- gestational age as of the date of flight (not earlier than 7 days before the commencement of transportation);
- they are not medically contraindicated for flight.
Air travel is not recommended for women within the first 7 days of delivery.
Pregnant women are required to have written consent of their attending doctor if:
- delivery is expected within four weeks;
- there are complications during pregnancy;
- there is uncertainty about the timing of the delivery, or a complicated delivery is expected.
In the above cases, the medical certificate must be issued within 7 days prior to travel.
Air travel is not recommended to:
- healthy newborns within the first 14 days of their birth;
- Children born prematurely who have a MEDA medical certificate and to whom the Sick / Disabled Passenger Policy applies.
Children aged 2 to 12 must be accompanied by an adult passenger or a passenger who, in accordance with the civil legislation of the Russian Federation, acquired full legal capacity before reaching the age of eighteen.
Children from 2 to 12 years old are entitled to free baggage allowance at the rate established for passengers who have paid regular or special fare. If baggage is in excess of the free baggage allowance, it will be paid for at the current baggage rate.
Infants under the age of 2 as well as handicapped children under 12 must in all cases be accompanied by an adult passenger or a passenger who, in accordance with the civil legislation of the Russian Federation, acquired full legal capacity before reaching the age of eighteen.
Infants under the age of 2 must in all cases be accompanied by an adult passenger or a passenger who, in accordance with the civil legislation of the Russian Federation, acquired full legal capacity before reaching the age of eighteen. Infants are not allocated separate seats and travel on their parent’s lap.
If an adult is traveling with more than one infant under the age of two, then one infant travels on their lap, while the other infants are allocated separate seats.
There is a limit on the total number of infants travelling on board an aircraft without occupying separate seats – 10% (no more than 11 infants).
Infants under 14 days old are not allowed to fly.
On international flights, transportation of every child under 2 years of age who does not occupy a separate seat and is accompanied by an adult passenger in paid in amount of 10% of the corresponding regular or special fare established for an accompanying adult passenger, unless otherwise prescribed by the fare in question.
On domestic flights, transportation of an infant under 2 years of age who does not occupy a separate seat and is accompanied by an adult passenger is free, unless otherwise prescribed by the fare in question. In this case, the infant travels on the accompanying adult’s lap.
Infants under 2 years old who are provided with confirmed seats (by accompanying adult’s decision) travel at the rate applicable to children aged 2 to 12.
Transportation of the second and every subsequent infant under 2 years old travelling with one adult is paid at the rate applicable to children aged 2 to 12.
Child safety on board
It is not recommended to leave your child unattended in flight. Please follow the safety instructions to be provided by flight attendants.
For safety requirements, passengers traveling with children aged 0 to 12 are cannot be allocated seats in the emergency exit row.
Seats at emergency exits may not be allocated to passengers under 18.
If an infant under 2 years old travels on adult’s lap, he or she can be fastened with a separate child safety belt which is attached to the adult passenger's belt.
The use of child restraints brought on board the aircraft by an adult passenger is subject to the availability of a separate seat. Such child restraints must bear manufacturer’s confirmation as suitable for use on board the aircrafts: This restrain is certified for use in motor vehicle and aircraft / Approved for aircraft only / This child restraint system conforms to all applicable Federal Motor Vehicle/ Safety Standards TSO-C100B/TSO-C100C».
One adult can carry only one child under 2 years of age.
When one adult travels with more than one infant under 2 years old, the use of the restraint on a separate seat for the second, third and each subsequent child is obligatory.
A “group of passengers” is defined as passengers traveling together and for the same purpose on one or more segments of the route, for whom a seat reservation is required and in relation to whom a group fare may be applied.
The baggage of passengers traveling as a group is checked in individually for each passenger with the entry of data into the baggage check of each passenger. On the ticket of one of the passengers in the group, a note is made on the number of people in the group.
Baggage is checked in for each passenger individually except for groups who are families or close relatives.
Tickets at group fares are available for all our flights. Please fill out the application form on our webpage.
For aviation security reasons, the Airline does not accept passengers who require oxygen for medical purposes.
Transportation of patients on a stretcher is subject to the agreement with the Carrier and allocation of additional seats payable at the Carrier’s rate.
If the physical or mental condition or age of the passenger is such that the flight may cause deterioration in their health or create danger or discomfort for other passengers, the airline may deny transportation of such passenger based on the result of relevant medical examination.
WCH (wheelchair passenger): prior confirmation is required;
BLND (blind passenger): no prior confirmation is required;
DEAF (deaf passenger): no prior confirmation is required.
WCHR 1 passengers are required to submit a medical certificate using designated Medical Information Form (MEDIF).
1 WCHR – Wheelchair ramp. Passenger can use stairs and reach their seat onboard the aircraft but needs a wheelchair for longer distances to travel to/from the aircraft through terminal, ramp, jetbridge, etc.
Disabled passengers can travel accompanied or unaccompanied as may be stated in their supporting document.
Passengers in the category of disabled, deaf, blind and wheelchair can travel without accompanying passenger.
Passengers travelling with guide dogs are allowed to carry them uncaged and free of charge in passenger cabin, provided that:
- the passenger is dependent on the guide dog;
- an official confirmation is presented of the dog’s having been specially trained;
- the guide dog has a collar, is muzzled and tied to the seat at the feet of the passenger it accompanies and does not occupy a seat.
Relevant request should be made to the carrier, while booking, for transportation of guide dogs as they are not included in the quota for onboard transportation of animals.
Services for passengers with disabilities:
Passengers with disabilities and requiring special treatment for medical reasons can book the following services:
- a special wheelchair for moving within the airport area to the aircraft and onboard the aircraft. Booking should be made 72 hours before the flight departure and is subject to confirmation.
Information on the availability of and procedure for providing services at airports for passengers with disabilities, as specified in Russian Ministry of Transport Order N 24 dd. February 15, 2016, can be obtained at the information desks at airports of arrival/departure, or on the official website of the airport of arrival/departure.
Admission to a country can be refused on grounds of absence or expiration of visa, or absence of passport or other required documents. The Airline is not responsible for passenger’s entry refusal.
The passenger must, at the request of the Airline or state authorities, return to the point of departure or other place as a result of the country's refusal to accept the passenger, regardless of whether this country is the point of destination or transit, and also pay the fare for the return carriage.
Inadmissible passengers are liable (unless otherwise provided for in the legislation of the country that refused entry) to reimburse the Airline (and other participating carriers, if any) for all and any expenses relating to return transportation, accommodation and meals at the point of refusal of entry and transfer points along the return route.
Deportation of foreign citizens is carried out by the Federal Migration Service of the Russian Federation and its territorial offices in cooperation with the Ministry of Internal Affairs of the Russian Federation and its territorial bodies, as well as with other federal executive bodies or their territorial bodies within their competence.
Upon receipt of an instruction concerning deportation, a representative of the Airline or a service agent may:
- insist on the escort of the deportee by a representative of the deporting country with payment for the transportation of accompanying persons at the current valid rate (if it is not stipulated in the local legislation that transportation of accompanying persons should be at the Airline’s expense); or
- refuse transportation for aviation security reasons.