Smartavia Answer Center
We will answer your most important questions ❤️
I have already bought a seat, but I want to change it. How to do it?
If there are more than 24 hours before departure, refund the "Seat selection" or "Comfort" service and book a new seat via "My Bookings". If there are less than 24 hours left, a refund is not possible, but you can choose a new seat during online check-in or at the airport, if any seats remain available.
If there are more than 24 hours before departure
- Submit a request for a refund of the additional service.
- Provide the 13-digit EMD number (starting with 316). You can find it in the email you received after purchasing the service.
- Wait for the refund confirmation email.
- Choose and pay for a new seat via "My Bookings".
If there are less than 24 hours before departure
A refund is not possible. You can choose a new seat during online check-in or at the airport — if any seats remain available.
If you have already completed online check-in
A refund for the service is not possible. You can arrange another, more convenient seat at the airport, if any seats remain available.
Involuntary refund
If the reason is involuntary and meets our rules — a refund is possible. Submit a request for a refund of the additional service.
