Smartavia Answer Center
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My luggage is damaged. What to do?
If you find that your baggage is damaged or there are signs of it having been opened, you need to record the damage and draw up a report before leaving the baggage claim hall. To do this, contact an airport employee behind the Luggage Search counter. After drawing up the report, fill out the electronic claim form.
The report is an important document for recovering material damage, confirming that it was received during the flight with Smartavia.
