Items stolen from luggage. What to do?

Question

Accepted Answer

In brief

If items are missing from your checked baggage, please contact the linear police department at the arrival airport. Also, record the fact that your baggage was opened or that items are missing — this will help during the investigation.

Step 1. Contact the police

The issue of theft or missing items falls within the competence of law enforcement agencies. If you discover that items are missing, please file a report with the linear police department at the arrival airport.

Step 2. Record the fact

We recommend recording the fact that your baggage was opened or that items are missing. To do this, please contact an airport employee at the "Baggage Tracing" desk and draw up a report.

Tip

Do this before leaving the airport. The sooner you record the fact, the easier the investigation will be.

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