Smartavia Answer Center
We will answer your most important questions ❤️
I bought extra baggage, but didn't use the service. How do I return it?
If you purchased the "Extra baggage" service but will not need it or will not fly, you can get a refund for the service before the flight departs.
If the "Extra baggage" service was purchased on our website, through the chat support service or via the call centre, you can submit a request on our website.
The processing time for requests submitted to the company is up to 30 days. We assure you that we will do our best to get back to you as quickly as possible. 💜
If you added the service through a third-party agency, please contact the place of purchase to request a refund.
