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Frequently asked questions
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Request status

Here you can check the status of your request to our airline.A letter with the request number is sent to the email address specified when filling out the application.

Request number:
The request number consists of 3 Latin characters, a "-" sign, and 5 digits. Example: GSN-12345

Feedback form


We reserve the right not to respond if:

the message content violates the laws of the Russian Federation, the message content is in conflict with moral and ethic principles, the message is of offensive nature, the message content cannot be referred to Smartavia activity, the message does not contain issues requiring a response.

If you have material claims against the Airline, please, send a written claim to the Airline’s legal address (please, review the claim filing rules in advance)

News offers its users the possibility to buy air tickets, additional services, and to check-in Smartavia flights. You can choose the acceptable fare, pay for additional baggage, preselect a seat in aircraft cabin, and check-in online. Buying ticket on the official airline’s site you may be confident of the service quality.