Smartavia Answer Center
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How to arrange transportation of an animal in the luggage compartment?
Conditions for transporting a pet in the baggage hold
Transporting an animal in the baggage hold is possible if the following requirements are met:
- Weight of the pet together with the carrier — up to 50 kg.
- Breed — not brachycephalic (flat-faced: pugs, bulldogs, Persians, etc.).
- Carrier must be sturdy, ventilated, and close securely.
Before purchasing the service, be sure to read the detailed terms and conditions for transporting animals.
How to arrange transport for a pet weighing up to 23 kg
If your pet weighs up to 23 kg (including the carrier) and the carrier dimensions do not exceed 203 cm in total (length + width + height), you can purchase the service online:
- When buying a ticket on the website — in the "Add extra services" section → "Pet in baggage 23 kg".
- After purchase — in the "My Bookings" service → "Services" section → "Baggage, carry-on and your pet" → "Pet in baggage 23 kg".
Alternative ways to arrange transport (if online is not suitable)
If you could not purchase the service on the website, your pet weighs more than 23 kg, or the carrier exceeds 203 cm in total dimensions, you can arrange transport:
- via the call centre;
- at the airline's sales offices;
- at agencies in your city (additional fees may apply).
❓ Frequently asked questions about transporting a pet in the baggage hold
— Which breeds are considered brachycephalic?
Brachycephalic breeds include dogs and cats with flat faces: pugs, English and French bulldogs, Pekingese, Shih Tzus, Boxers, Persian and exotic cats. They have difficulty breathing under pressure changes, so transport in the baggage hold is prohibited.
— What is a guarantee waiver and where do I get it?
A guarantee waiver is a document in which you confirm that you accept the risks of transporting your pet in an unheated hold. It is issued and completed at the airport during check-in.
— Can I transport two pets in one carrier?
No, only one adult pet is allowed per carrier. Two kittens or puppies from the same litter (under 6 months) may be transported together with prior approval from the airline.
— What if my pet weighs more than 50 kg?
Animals weighing more than 50 kg can only be transported as cargo. Please contact the call centre for advice.
— Do I need to pay for transporting a pet in the baggage hold?
Yes, the service is chargeable. The cost depends on the weight and destination. You will see the exact price when booking on the website or via the call centre.
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