How to arrange transportation of an animal in the luggage compartment?

Question

Accepted Answer

In brief

You can book pet transportation in the baggage compartment when purchasing a ticket on the website, in "My Bookings", or via Smarty.

Conditions

Weight with carrier — up to 50 kg.
Breed — not brachycephalic (pugs, bulldogs, Persians, etc.).
Carrier — sturdy, ventilated, securely closes.

Before booking, please read the detailed conditions for pet transportation.

Important: Airbus A320neo

On these aircraft, the baggage compartments are not heated. Pet transportation is only possible during the summer schedule and upon signing a letter of guarantee at the airport.

How to book

Pet up to 23 kg (carrier up to 203 cm in total of three sides) — book online: on the website when purchasing a ticket or in "My Bookings" → "Pet in baggage 23 kg".
If online booking does not work, weight exceeds 23 kg, or the carrier exceeds 203 cm — message Smarty, call the call centre, visit a sales office or agency.

Hint

When booking on the website, you do not need to notify the airline — everything happens automatically. When booking through other channels, additional notification is required.

Frequently asked questions

Which breeds are considered brachycephalic?

Pugs, English and French bulldogs, Pekingese, Shih Tzu, boxers, Persian and exotic cats. They have difficulty breathing during pressure changes, so carriage in the baggage compartment is prohibited.

Can I transport two pets in one carrier?

No, only one adult pet. Two kittens or puppies from the same litter (under 6 months) may be carried together by prior agreement with the airline.

What if the pet weighs more than 50 kg?

Such animals are transported by cargo flight only. Please contact the call centre for advice.

Still have questions?

If you are a registered user, you can ask a question in the on-site chat. For a quick response, contact us:

MAX — Smarty chatbot
Telegram — Smarty chatbot

Smartavia Answer Center