Smartavia Answer Center
We will answer your most important questions ❤️
Can I submit my claim with Smartavia online?
In brief: yes, financial claims are accepted both electronically and in writing.
📝 How to submit
- Fill out the form on the website.
- Select the type of claim.
- Describe in detail the situation that gave rise to your financial claim.
- Attach all documents confirming your losses or expenses.
- Provide the bank details of the recipient — the passenger to whom the expenses should be reimbursed.
📬 How to receive a response
We will send the response electronically. If you need a response on the airline's official letterhead, please submit a written claim to the postal address.
📄 Detailed rules
Rules for filing claims, including written claims.
Important
If your claim does not involve financial demands, please contact us via the "Contact us" section. We will help you sort things out and answer all your questions.
❓ Frequently asked questions
— Can I get a response on official letterhead?
Yes, but you need to submit a written claim and send it to the postal address.
— What if my claim is not about money?
Write to us via the "Contact us" section — we will help you sort it out.
